The fix

The new update with a fix to the data loss bug and inability to save has begun its journey. Let us hope for a swift passage.

This is how we will thank you for your patience:

1. Anyone who suffered from data loss will be granted 100 000 free kills.
2. If you used OpenFeint, the next time you log on all the characters for which you had an achievement will be unlocked, as well as the next most expensive character you didn't yet have an achievement for (if any). For instance, if you have achievements for Jerry Gore and Zombieville Guy, you will get access to those two characters + the next character, Hook Champ, regardless of whether you had them unlocked previously or not.

We recognize this will not make it up for everyone (particularly those of you who don't go online), but hopefully it helps alleviate things at the very least. The bottom line is the update is on the way, so bare with us a little while longer!

The save file bug

Sincere apologies on my behalf, as well. :( We, as not only developers but also fellow gamers, know how painful it is to lose your scores, kills and characters (though DLC characters you can always download for free) - something you've worked very hard to get. The fault was in build finalization process. We implemented anti-cheating measures a couple of episodes back which rely on matching version numbers. One of the version numbers was not updated and it caused the game to completely reject new save games. It pains me how small an error can cause such wide-spread havoc!

I just now finished coding a save file loader which takes a different approach to anti-cheating to make sure this cannot happen again. Also, now whenever there is trouble loading a save file, the game will not overwrite your save unless you specifically instruct it to. This means if the game is ever unable to load the save file, you will not lose progress and any bugs causing the failure can be remedied in an update without a loss of data.

I'll move on to unlocking the lost characters based on OpenFeint achievements now. Sorry guys! We'll make this up to you with even better updates.